🤝

We're Here for Your Journey

Ready to experience the hug? Have questions? Need support? We're here to help you every step of the way.

Expert Support
Athletic professionals
Quick Response
Same-day replies
📧 Email
📞 Phone
💬 Chat
🎧 Support
💙
24/7 Available
Expert Team
Quick Response
Personal Care
🤝
💜
📞

Call Us

1-800-SHAKARII
Monday - Friday: 9AM - 6PM EST
Saturday: 10AM - 4PM EST
📧

Email Us

Response within 24 hours
For detailed inquiries and support
💬

Live Chat

Instant Support
Available 9AM - 6PM EST

Frequently Asked Questions

How do I find my perfect size?

Our 3D printed TPU upper adapts to your foot, providing some flexibility in sizing. We recommend using our detailed sizing guide and measuring both feet. If between sizes, our customer service team can provide personalized recommendations based on your foot measurements and playing style.

What's your return policy?

We offer a 30-day comfort guarantee. If you're not completely satisfied with the fit or comfort of your Shakarii shoes, return them within 30 days for a full refund. Shoes must be in original condition with minimal wear from indoor testing only.

How do I care for my Shakarii shoes?

Clean with a soft brush and mild soap solution. Air dry at room temperature - never use direct heat. For the Kevlar sole, use a damp cloth to maintain grip performance. The 3D printed TPU upper is durable but should be stored in a dry environment.

What makes Shakarii different?

Our unique combination of 3D printed TPU upper, hybrid EVA midsole, and Kevlar-infused outsole creates an unmatched comfort and performance experience. Each component is engineered in Berlin using advanced materials science for championship-level performance.