Returns & Exchanges

30-day comfort guarantee. Not completely satisfied? We'll make it right.

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30-Day Window

Full return period from delivery date

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Free Returns

We cover return shipping costs

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Full Refund

100% money back guarantee

Return Policy

Simple & Fair Policy

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30-Day Return Window

Returns accepted within 30 days of delivery. Track your deadline from your delivery confirmation.

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Original Condition

Shoes must be in original condition with minimal wear from indoor testing only.

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Free Return Shipping

We provide prepaid return labels for all eligible returns at no cost to you.

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Fast Processing

Refunds processed within 3-5 business days of receiving your return.

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Easy Returns
Hassle-free process
30 Days
Free Ship
Full Refund

How to Return Your Order

1

Contact Us

Use our contact form with your order number and reason for return

2

Get Label

Receive prepaid return shipping label via email within 24 hours

3

Pack & Ship

Package shoes in original box, attach label, and drop off at any carrier location

4

Get Refund

Receive full refund to original payment method within 3-5 business days

Size Exchanges

Free Size Exchanges

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Within 30 Days

Exchange for different size within 30 days of delivery

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No Extra Cost

We cover shipping both ways for size exchanges

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Same Model Only

Exchanges available for the same shoe model in different size

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Quick Turnaround

Receive your new size within 5-7 business days

📧 Exchange Contact

Contact: Use our contact form

Include your order number and desired size

Color & Model Changes

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Return & Repurchase

For different colors or models, process a return and place a new order

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Priority Processing

Contact us to expedite your new order processing

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Price Protection

Honor original price if new model costs the same or less

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Hold Inventory

We can reserve your preferred model while processing return

💡 Pro Tip

Contact customer service before returning to explore all options and ensure your preferred model is in stock.

Return Conditions

✅ Acceptable for Return

â€ĸ Indoor try-on with minimal scuffing
â€ĸ Original shoe box and packaging included
â€ĸ All original accessories and insoles
â€ĸ Sizing issues or comfort concerns
â€ĸ Defective or damaged items
â€ĸ Changed mind within 30 days

❌ Not Acceptable

â€ĸ Outdoor wear or court use
â€ĸ Returns after 30-day window
â€ĸ Missing original packaging
â€ĸ Damage from misuse or neglect
â€ĸ Altered or modified shoes
â€ĸ Lost or stolen items

Need to Start a Return?

Our customer service team is here to make your return as smooth as possible. Contact us and we'll guide you through the process.