30-day comfort guarantee. Not completely satisfied? We'll make it right.
Full return period from delivery date
We cover return shipping costs
100% money back guarantee
Returns accepted within 30 days of delivery. Track your deadline from your delivery confirmation.
Shoes must be in original condition with minimal wear from indoor testing only.
We provide prepaid return labels for all eligible returns at no cost to you.
Refunds processed within 3-5 business days of receiving your return.
Receive prepaid return shipping label via email within 24 hours
Package shoes in original box, attach label, and drop off at any carrier location
Receive full refund to original payment method within 3-5 business days
Exchange for different size within 30 days of delivery
We cover shipping both ways for size exchanges
Exchanges available for the same shoe model in different size
Receive your new size within 5-7 business days
For different colors or models, process a return and place a new order
Contact us to expedite your new order processing
Honor original price if new model costs the same or less
We can reserve your preferred model while processing return
Contact customer service before returning to explore all options and ensure your preferred model is in stock.
Our customer service team is here to make your return as smooth as possible. Contact us and we'll guide you through the process.
