We stand behind our advanced technology with comprehensive warranty protection.
Full warranty against manufacturing defects
Quick and easy warranty claims
Global warranty coverage and support
Issues with materials or construction from factory
Upper separation due to faulty bonding
Premature midsole breakdown under normal use
Sole separation from midsole
Eyelets, lace hooks, or other hardware issues
Shoe structure failing under normal use
Expected wear from regular use over time
Damage from improper use or harsh conditions
Damage from incorrect cleaning or storage
Minor scuffs, color fading, or aesthetic wear
Damage from third-party repair attempts
Replacement for lost or stolen shoes
Email our warranty team with your order details and photos of the issue.
Our team reviews your claim within 24-48 hours and determines coverage.
If approved, we'll send a prepaid return label and instructions.
Receive your replacement or repair within 5-7 business days.
Order confirmation, receipt, or invoice showing purchase date
High-quality images showing the defect or issue clearly
Detailed explanation of the issue and when it occurred
Your Shakarii warranty is valid worldwide. No matter where you are, we'll take care of you with the same premium service and support.
Available in 25+ countries with local support teams
Our warranty team is ready to help. Contact us with your order details and we'll take care of everything.
